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Rescue service for developers, agencies and customers

When our response team identified a case of emergency, you need highly experienced professionals to keep the deadline or reanimate your project.

This service is available even without Service Level Agreements - So when you are in trouble:

Developers

Developers
  • Moderated service desk with chat
  • Professionally preprocessed tickets
  • Communication by a professional team

Agencies

Agencies
  • Professionally preprocessed tickets
  • Guaranteed response time
  • Prioritized processing on higher levels

Customers

Customers
  • Qualified service hotline
  • Guaranteed response time
  • Prioritized processing on higher levels

Moderated Service Desk

A good and reliable hotline often is hard to find. This applies to proprietary and commercial products as well as to free Open-Source software like TYPO3 extensions.

With our service level agreements you get a moderated service desk with optional chat for agencies and clients, professionally preprocessed tickets for developers and agencies as well as a qualified and professional service hotline on higher levels.

Guaranteed Response Time

Taking a look at reported issues on TYPO3 forge, Github or other trackers, you will find that many of them stay unanswered for quite some time, sometimes for years.

Our service level agreements include a guaranteed response time providing agencies and customers with a qualified answer to their problem and giving developers a professionally preprocessed ticket, so they can immediately start solving the problem.

Prioritized Processing

While each of the service level agreements includes early access to fixes, changes or refactored products, you can get more on higher levels or based on an hourly rate.

Depending on their service level agencies and customers will get prioritized ticket processing, while developers can earn higher rates by providing these high priority services for projects close to their deadline or in case of emergency.

Developers

As a developer of Open-Source software you want a professional partner to make sure your solutions are something your clients can rely on.

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Agencies

As an integrator of Open-Source software you want a professional partner to make sure the solutions you are providing are something your clients can rely on.

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Customers

As a user of Open-Source software you want a professional partner to make sure the solutions provided to you are something your business can rely on.

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Rescue Service

When our response team identified a case of emergency, you need highly experienced professionals to keep the deadline or reanimate your project.

Be prepared ... the meaning of the motto is that scouts must prepare themselves by previous thinking out
and practicing how to act on any accident or emergency so that they are never taken by surprise.

Robert Baden-Powell