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Responsiveness for developers, agencies and customers

When your business depends on a specific piece of open-source software, it is mission critical to get an immediate and qualified response in case of trouble or emergency.

Developers

Developers
  • Moderated service desk with chat
  • Professionally preprocessed tickets
  • Communication by a professional team

Agencies

Agencies
  • Professionally preprocessed tickets
  • Guaranteed response time
  • Prioritized processing on higher levels

Customers

Customers
  • Qualified service hotline
  • Guaranteed response time
  • Prioritized processing on higher levels

Moderated Service Desk

A good and reliable hotline often is hard to find. This applies to proprietary and commercial products as well as to free Open-Source software like TYPO3 extensions.

With our service level agreements you get a moderated service desk with optional chat for agencies and clients, professionally preprocessed tickets for developers and agencies as well as a qualified and professional service hotline on higher levels.

Guaranteed Response Time

Taking a look at reported issues on TYPO3 forge, Github or other trackers, you will find that many of them stay unanswered for quite some time, sometimes for years.

Our service level agreements include a guaranteed response time providing agencies and customers with a qualified answer to their problem and giving developers a professionally preprocessed ticket, so they can immediately start solving the problem.

Prioritized Processing

While each of the service level agreements includes early access to fixes, changes or refactored products, there more for higher levels or based on an hourly rate.

Depending on their service level agencies and customers will get prioritized ticket processing, while developers can earn higher rates by providing these high priority services for projects close to their deadline or in case of emergency.

Reliability

As a developer or user of open-source software you want a professional partner to make sure your solutions are something your business can rely on.

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Sustainability

To become a future proof solution your open-source software will need some refactoring or new features to keep pace with other parts of your project.

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Responsiveness

When your business depends on a specific piece of open-source software, it is mission critical to get an immediate and qualified response in case of trouble or emergency.

Rescue Service

When our response team identified a case of emergency, you need highly experienced professionals to keep the deadline or reanimate your project.

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The proactive approach to a mistake is to acknowledge it instantly, 
correct and learn from it.

Stephen Covey