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Reliability, sustainability and responsiveness for customers

As a user of Open-Source software you want a professional partner to make sure the solutions provided to you are something your business can rely on.

Reliability

Reliability
  • Assistance by a professional team
  • Proven and tested extension pool
  • Trustable TYPO3 product portfolio

Sustainability

Sustainability
  • Guaranteed future for own extensions
  • Less disruptive paperwork
  • More time for editorial work

Responsiveness

Responsiveness
  • Qualified service hotline
  • Guaranteed response time
  • Prioritized processing on higher levels

Better Focus

A good and reliable hotline often is hard to find. This applies to proprietary and commercial products as well as to free Open-Source software like TYPO3 extensions.

With our service level agreements you get a moderated service desk with optional chat for agencies and clients, professionally preprocessed tickets for developers and agencies as well as a qualified and professional service hotline on higher levels.

Shared Workload

Customers most likely thrive to optimize their worktime and try to get rid of everything unneccessary so we got just the right solution for you.

With our service level agreements you outsource basically all your bugfixing work and get it done by people who know 100% what they are doing, since they propably developed your product. This means less workarounds and more actual content work for you.

More Comfort

Many people are troubled with overtime, stressed weeks and close deadlines. Reasons are often bugs in your products and work which should be done by somebody else.

We are that somebody. When you chose our service level agreements you agree to less stress and workload. You can do the work you want to do and don't have to waste time around bugs giving you more free time and comfort.

Developers

As a developer of Open-Source software you want a professional partner to make sure your solutions are something your clients can rely on.

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Agencies

As an integrator of Open-Source software you want a professional partner to make sure the solutions you are providing are something your clients can rely on.

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Customers

As a user of Open-Source software you want a professional partner to make sure the solutions provided to you are something your business can rely on.

Rescue Service

When our response team identified a case of emergency, you need highly experienced professionals to keep the deadline or reanimate your project.

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The first step in exceeding your customer's expectations
is to know those expectations

Roy H. Williams